In some countries, data network operators limit their users based on a "Fair Use Policy" which implies limiting the speed with which they download data onto their networks. This is done when the network is saturated (too many users in one area) or when there are events that congest network traffic (music, sports events, parades, etc.)
Notwithstanding the above, at TeamVOX Global MiFi we offer the best possible speed on the network with the best signal at all times, so if you have a package contracted with us and you are not browsing in bulk, your speed is not seen affected.
If you consume your packet or daily data quota, the system will degrade the connection to align with the policies of global operators. Therefore, we recommend taking care of your data by not streaming excessively, or downloading updates to applications or operating systems of your devices and activating additional data packages if you fall into this situation so as not to affect your level of service.
Please have the following information ready before calling our Technical Support area.
Please make sure that your device has enough battery or is connected to the charger so that our consultants can remotely diagnose the device and find the fault as soon as possible.
Make sure that the power button operates correctly and that the device has enough battery to successfully cycle the power. IF the button is damaged, we ask that you contact customer support to send your equipment for diagnosis / repair.
If the device does not react and the power button is undamaged, charge the device and the screen of the device should show the battery charge level. Occasionally, undergoing a full discharge and remaining uncharged for a long time, may affect battery performance and require more time than normal to charge. IF that's the case, you'll need to wait for the device to be 100% charged before operating it.
Finally, if the device has a problem during an update and interrupted it in advance (It did not show the message "Update successful") you can try the following procedure:
Make sure there are no cables connected to the device.
Press the power button for 30 seconds
Immediately plug in the connected charger cable.
After 2 minutes, an image like the following should appear on the screen, indicating that the battery is charging.
Once in this state you can turn it on again.
Please make sure that the WiFi icon is visible in the upper left corner of the screen of your TVX-G03:
In the event that it is not displayed, you must restart the TVX-G03 equipment and wait for it to display it, once the network connection cycle has finished. In case of performing a Firmware update, it is normal that the WiFi icon is not displayed, so you will have to wait for the device to finish the update cycle and the message “The Update was successful” is displayed on the screen.
Cell phones and Tablets based on Android are very diverse in the implementation of the operating system of each manufacturer and therefore, the differences in the configurations vary according to the model of the equipment, For this reason, we present a series of recommendations so that you can review them according to your teams, to achieve the same effect. This is for reference only
You have to check 3 things mainly:
Your TVX-G03 device provides you access and connectivity to the world via WiFi for your different devices. In many cases, most Android and iOS devices are configured by default to update their applications when connected via WiFi.
If this is the case for you, you should be careful when connecting your mobile device with the TeamVOX MiFi service, since by doing so, your mobile will be able to start downloading applications and updates without your noticing it and this will affect the balance of your bill.
To avoid the above, we have put filtering functionality on your TVX-G03 device that blocks connections to update sites and app sync. This is what we know as "Data Protection" and you can manage it from the screen of your device. By default it is active, but if you have the need to download an application from the application store, you can temporarily disable it from the "More ..." option on your TVX-G03.
We also recommend that you manually choose the option to disable automatic updates on your devices, to ensure that no data is consumed from your plan when connecting your device via WiFi with the TVX-G03
TeamVOX Global MiFi has more than 100 countries covered today. You can check our coverage in the coverage section.
The TeamVOX Global MiFi Service determines which is the best Carrier in your location, to offer you the best possible data quality. However, due to the operating conditions of cellular networks, you may not be able to count on 4G everywhere you are and the best option available at the time is 3G.
+ Note: At TeamVOX Global MiFi we are continually adding countries and extending our coverage. Please visit our website: https://mifi.teamvox.com for the most current coverage maps.
The TeamVOX MiFi app is available in the Android and Apple iOS app stores. You can also download it to your cell phone using the QR code displayed on the screen of your TVX-G03 device.
Using your browser (Chrome / Safari / Firefox / etc.) you can capture the QR code and the browser will take you to the download site where you can choose the store that corresponds to your phone.
You must grant the corresponding permissions on your cell phone, to guarantee the operation of the application. Failure to do so can cause problems and lack of functionality, so you should verify that your application has access and permissions in your cell.
Packages are activated and assigned in the order in which they are purchased. It is important to mention that loading Balance into your account does not imply the purchase of any data package in any region. You must purchase a package that will be deducted from your available balance in your account. You cannot buy packages without recharging your account.
There are several packages for each country and region and can be activated in the order in which they are purchased. If you do not want to use the package, you have 5 business days to return it from the date of purchase. Just choose the package to return and your account will be automatically credited. The only condition to return a package is that it has not been activated during these 5 business days since in case of having activity / use it is invalidated to make the return.
Don't forget to check in the TeamVOX MiFi application the promotions and discounts available in packages for your area or the country you are going to visit.
As a user of the TeamVOX Global MiFi service, you can choose between purchasing packages for a specific country, regional packages for a particular area, Global packages with global validity and Bulk Data packages that vary in cost depending on where you are. is found.
In the TeamVOX MiFi application you can select the package that suits you and ensuring the lowest rate on your trips. Don't worry if the contracted package runs out, you can purchase the packages you want online and activate them as you need them.
You can also choose to use Bulk Data, with a higher rate charged to your account balance. In this case, there is a consumption cap that is set based on the region. For example, if you go to Germany and the cost per MB is € 0.05, the data limit corresponds to € 10 every 24 hours, for a total of 200 MB. Upon reaching this limit, your browsing speed will drop to 128kbps. You decide if you are visiting the country temporarily (at an airport for example) may be more convenient for you.
You can decide if you need more data or for a longer time, if you purchase a 1-day Pass-Daily package, or different options with larger validities, such as weekly or monthly packages. Consider this if your stay in the country you are visiting is not so short or requires more data.
Important: If you do not have a valid data package in the country where it is located, the Bulk Data option will be automatically activated.
The TeamVOX Global MiFi service does not have a speed limit. However, depending on the data network to which it is connected and its conditions, the speed is variable.
In cases of bulk data use and when your data pack is exhausted, we apply a fair use policy that limits your connection speed to 128kbps.
You will be able to see the abbreviation PUJ on your device when this happens. If you do not want this limitation, you must activate a new data package on the device.
On some cell phones, installed applications are constantly connecting to services where they exchange data.
It also happens that there are system updates that are downloaded and installed automatically. In both cases, data from your package is being used and therefore, your TVX-G03 device has a Data usage protection that blocks these consumptions. To activate it follow these instructions:
It is important to know that by activating this protection, you will not be able to download and install applications from the application store. If you need to, you must disable this option by following the same steps.
On very rare occasions, Technical Support staff may ask you to reset the device to Factory settings. This if any abnormal situation is detected or one that increases a risk for your equipment. Please follow the instructions below:
When there is an update available for your device, it is best to connect it to your WiFi at home and download the update package. Please follow the instructions below:
On the Home page of your TVX-G03 device select the option: "More" and then look for the option "Update". This will take you to a page where it will ask you to activate WiFi. Flip the switch to have the device search for a WiFi network. It will show you a list with the networks at your fingertips; Select your network and identify yourself in it and proceed with the Update.
Important: During the Update process, the device will turn off the Hotspot function, so the WiFi devices connected to it will no longer have connectivity.